Emergency plumber & electrician FAQs

Yes, we stand behind it. If something we fixed goes wrong, call us and we'll come back to check it free of charge. If our work caused the problem, we put it right at no extra cost. New parts also carry the manufacturer's warranty.

We aim to be with you within 60 minutes anywhere in Greater London, and 60 to 90 minutes in towns just outside, like Watford, Slough or Guildford. London traffic and busy nights can sometimes make it longer. When that happens, we tell you honestly and keep you updated, so you're never left wondering.

Yes. We're on call 24 hours a day, 365 days a year, including Christmas Day.

Travel to you and the first hour on site. Further time is charged in 30-minute blocks, and parts are charged at the price on your quote.

No. Travel, parking, the congestion charge, ULEZ and VAT are all included in the callout. The only other cost is parts, and you see their price on your quote before we start.

No. Many London firms add these to the bill. We include them in the callout, wherever you are in London.

You pay only the callout charge. We'll leave the area safe before we go.

Often, yes. Daytime rates are lower. If water or power is under control and nothing is unsafe, we'll tell you honestly if it can wait.

No. The same prices apply across every London borough we cover. Outer towns may take longer to reach, but the price list is the same.

By card or bank transfer when the job is done. Landlords and businesses can ask for an account with monthly invoicing.

Yes. We work in rented flats, HMOs, shops, restaurants and offices, and can meet your tenant if you can't be there. See landlords and businesses.

We aim to be with you within 60 minutes across Greater London, and 60 to 90 minutes in towns just outside. Traffic and busy times can sometimes make it longer, so we always give you an honest arrival time when you call and keep you updated.

Our callout includes the first hour and depends on the time of day. See our prices or our guide to emergency plumber costs in London.

Yes. Our plumbers are on call 24 hours a day, 7 days a week, including bank holidays and Christmas.

No, we don't do gas work. We fix leaks, burst pipes, blockages and water supply problems, including leaks from radiators and hot water cylinders.

We aim to be with you within 60 minutes anywhere in Greater London. Heavy traffic or a very busy night can make it longer, and if so we'll tell you honestly and keep you updated. Most burst pipes are fixed on the first visit.

In most homes it's under the kitchen sink. It can also be by the front door, under the stairs, in a downstairs toilet or in a cupboard in a flat. See our stopcock guide for photos and tips.

Yes. Our plumbers work 24 hours a day. If it's your only toilet, tell us when you call and we'll prioritise it.

Wet wipes are the most common cause, even ones labelled flushable. Too much toilet paper, sanitary products and children's toys come next.

Call straight away if you have no power you can't restore, a fuse box that keeps tripping, a burning smell, scorch marks, sparks, or water near electrics. If there's smoke or fire, call 999 first.

Yes. Our electricians are on call 24 hours a day, including weekends and bank holidays.

We aim to be with you within 60 minutes across Greater London, and 60 to 90 minutes in towns just outside. If traffic or a busy night means we'll be later, we'll tell you straight away and keep you updated.

If your whole street has no power, call 105. It's free. If only your home is affected, call us.

Usually a faulty appliance, water getting into an outside light or socket, or damaged wiring. Unplug everything on that circuit and reset it. If it still trips, the fault is in the wiring.

Then the fault is probably in the fixed wiring, or in something wired in like an oven, shower or immersion heater. Leave the switch off and call an electrician.

Yes. We arrange access with your tenant, keep you updated by phone or email, and send photos and the invoice to you.

Yes. Account customers can pay monthly by bank transfer. Ask us when you call.

Yes. We attend shops, restaurants and offices, and can work out of hours to avoid disrupting trade.

Yes. Give your tenant our number. We'll check with you before any work above the limit you set, so there are no surprise bills.

Yes. We work with porters, building managers and managing agents to isolate shared supplies and stop leaks reaching other flats.

You only pay the callout. There's no pressure to go ahead, and we'll leave everything safe before we go.